Everything you should know for your stay

Everything you need for your stay

From what is included to the most important information about your stay– here you will find everything at a glance.

Included for you

A wooden sign labeled homemade bread displayed behind a selection of fresh bread loaves. - Lagació Hotel Mountain Residence
Person at a restaurant table with coffee, juice, bread, fruit, and a yogurt parfait. - Lagació Hotel Mountain Residence
A selection of various cheeses on a white platter, each labeled with a small sign. - Lagació Hotel Mountain Residence
Three golden-brown croissants topped with coarse salt on a parchment-lined display tray. - Lagació Hotel Mountain Residence
A smiling woman in a white shirt holding a cup of coffee. - Lagació Hotel Mountain Residence
Pastries and baked goods displayed on a wooden counter, with a glass food warmer in the background. - Lagació Hotel Mountain Residence
A round box filled with jam-filled shortbread cookies and crescent-shaped cookies nestled in straw. - Lagació Hotel Mountain Residence
Sliced bread topped with sprinkles, a marble loaf, and a pull-apart powdered sugar bread roll on wooden boards. - Lagació Hotel Mountain Residence
A woman wrapped in a towel sits with eyes closed inside a wooden sauna. - Lagació Hotel Mountain Residence
Home gym with a multi-station weight machine, an exercise ball, and wooden wall bars. - Lagació Hotel Mountain Residence
A man and a woman in towels standing by a stone bowl filled with ice. - Lagació Hotel Mountain Residence
Woman in a red workout set sitting in a cross-legged yoga pose on a mat. - Lagació Hotel Mountain Residence
A woman wrapped in a towel sits with her eyes closed in a stone sauna. - Lagació Hotel Mountain Residence
A person in a red matching set performs a wheel yoga pose on a mat in a sunlit room. - Lagació Hotel Mountain Residence
A silhouette of a hand making the okay gesture against a sunlit curtain. - Lagació Hotel Mountain Residence
Gym interior with a treadmill, elliptical machine, stationary bike, and wall-mounted wooden exercise bars. - Lagació Hotel Mountain Residence

Breakfast & Indulgence

  • Gourmet breakfast until 11:00 am
  • Breakfast served in your suite on request
  • Homemade cakes every afternoon

Wellness & Wellbeing

  • Access to LA PALSA SPA (aged 16 and over)
  • Finnish sauna, bio sauna, steam room, Swedish hot tub & ice fountain
  • Fitness room (aged 14 and over, otherwise accompanied by an adult)
  • Yoga room
  • Spa bag with bathrobe, slippers and sauna towels

Living & Comfort

  • Daily suite cleaning
  • Fully equipped kitchen in every suite
  • TV with Sky, Wi-Fi and safe
  • Garage parking space
View through a rustic wooden doorway into a lobby with a green rug, a book on a stand, and hanging decor. - Lagació Hotel Mountain Residence
Two women in black long-sleeved shirts and beige aprons standing behind a wooden counter. - Lagació Hotel Mountain Residence
Smiling hotel staff member in a vest pushing a luggage cart. - Lagació Hotel Mountain Residence
A hotel reception area with a wooden front desk and staff member working. - Lagació Hotel Mountain Residence
A striped sofa sits against a wood-paneled wall decorated with hanging wreaths and small bird ornaments. - Lagació Hotel Mountain Residence
A long wooden meeting table surrounded by colorful chairs, with two Lagaciò hotel banners and a view of mountains. - Lagació Hotel Mountain Residence
A gold-framed wall decoration made of pinecones, displayed under Michelin 2024 and 2025 plaques on a wooden wall. - Lagació Hotel Mountain Residence

Personal service

  • Concierge service with restaurant reservations
  • Personalised recommendations for excursions and activities
  • Organisation of transfers and other services on request

Active & Mobile

  • Südtirol Guest Pass for free use of public transport
  • Lockable storage for ski, hiking and cycling equipment
  • Ski shuttle in winter

For Families

  • Children’s tableware
  • Cot
  • Baby monitor
  • Bottle warmer

Available at an additional charge

Charcuterie board with meats, cheeses, and nuts on a wooden table with two glasses of red wine. - Lagació Hotel Mountain Residence
A practitioner uses a mallet to strike a singing bowl over a person lying on a massage table. - Lagació Hotel Mountain Residence
A variety of fresh fruits and vegetables arranged on a wooden surface. - Lagació Hotel Mountain Residence
A manicurist applying dark nail polish to a clients fingernail. - Lagació Hotel Mountain Residence
A persons hands shaping small pieces of dough on a counter next to a wooden box labeled AGACIÓ. - Lagació Hotel Mountain Residence
A massage therapists hands massaging a persons back. - Lagació Hotel Mountain Residence
Exterior of an Alta Badia ski and bike rental shop with snow-capped mountains in the background. - Lagació Hotel Mountain Residence
Alta Badia ski and bike shop storefront with rental service sign on the window. - Lagació Hotel Mountain Residence

Indulgence & Cuisine

  • Drinks and small snacks at the Lagació Bar
  • Room service for undisturbed enjoyment in your suite
  • “Biokistl” with regional specialities delivered to your suite (order online up to 2 weeks before arrival)
  • Homemade specialities twice a week, ready for you to finish preparing in your suite
  • Private chef on request

Wellness & Fitness

  • Spa treatments and massages
  • Private yoga sessions
  • Solarium

Active and nature

  • Ski and e-bike hire with a 15% guest discount
  • Guided hiking, cycling and ski tours

Additional comfort

  • Anti-stress sleep system with regeneration system
  • Washing machine and tumble dryer (coin-operated)

Price information

All prices shown are per suite and night, based on occupancy by two people. Depending on the category, additional guests may stay for a surcharge.

Local tax

The local tourist tax is €3.80 per person per night and is charged in addition to the accommodation price. Children under the age of 14 are exempt from the tourist tax.

Payment options

You can settle your bill in cash (up to the legally permitted maximum), by debit card or by credit card (Visa, MasterCard and American Express).

Breakfast

If you choose to book your stay without breakfast, we offer a €25 reduction per person per day.

Booking information

Deposit

Your booking becomes binding with a deposit of 30% of the total stay.

Cancel­lation conditions

Should you be unable to travel, the following cancellation conditions apply:

  • Up to 14 days before arrival: free cancellation
  • 13 to 7 days before arrival: deposit retained (30% of the total stay)
  • From 6 days before arrival, in the event of a no-show or early departure: full booking amount charged

Cancellation conditions over Christmas, New Year and Carnival

Up to 31 days before the start of your stay: no cancellation fee.
 
30 to 14 days before the start of your time with us: deposit retained as a cancellation fee; from 13 days before arrival, 80% of the booked stay will be charged.
 
In the event of late arrival or early departure: 100% of the booked stay will be charged.
 

Non‑refundable rate

The non-refundable rate guarantees the best available offer but is subject to special conditions:
 
Once the booking has been completed: the full amount will be charged immediately to the credit card provided.
 
In the event of cancellation, changes or a no-show: no refund will be given, either in full or in part. The booking cannot be changed (arrival or departure date, room type) unless expressly agreed with the accommodation.

Holiday cancel­lation insurance

We recommend taking out travel cancellation insurance so that you are covered in the event of cancellation or an unexpected change to your travel plans.
 
Holiday cancellation insurance

Holiday information

Check-in & check-out

  • Check-in: from 3:00 pm
  • Check-out: before 11:00 am

Service hours

  • Reception: 7:30 am – 9:00 pm
  • Breakfast: 7:30 am – 11:00 am
  • Bar: 8:00 am – 10:00 pm
  • LA PALSA SPA (saunas): 3:00 pm – 8:00 pm
  • Treatments: 1:00 pm – 8:00 pm
  • Fitness room: 7:00 am – 8:00 pm

Pets

Pets are not permitted at Lagació Hotel Mountain Residence. This allows us to offer all our guests a peaceful and allergy-friendly environment.

Guests travelling with a guide dog or assistance dog are kindly asked to inform us of the dog’s presence when making their booking or, if possible, at least one week before arrival. You are also welcome to provide any relevant documentation confirming the dog’s status as an assistance dog. This information allows us to prepare appropriately for your stay and inform our other guests in advance. The advance notification is solely for organisational purposes and is not a prerequisite for the guide dog to enter or stay at our property.

Non-smoking establishment

Lagació Hotel Mountain Residence is a non-smoking property. Smoking is permitted exclusively in the outdoor areas. Thank you for your understanding.